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Customer Experience Project Manager

Partner & More is hiring Customer Experience Project Manager for a reputable Financial Services company located in UAE.


  • Lead and manage customer experience projects from planning to execution. This includes developing project plans, timelines, as well as ensuring project milestones and deliverables are met.
  • Collaborate with internal teams including Ops managers, product, marketing, and BI to identify customer pain points, develop solutions, and implement improvements.
  • Conduct customer research, market trends analysis, and benchmarking to inform project decision-making and strategy when needed
  • Develop and maintain project documentation, communication plans, and status updates for stakeholders.
  • Stay up-to-date on industry trends and best practices related to customer experience and project management.
  • Develop and maintain customer journey maps that identify pain points, opportunities, and key touchpoints across the customer experience.
  • Develop and maintain a strong business relationship with our 3rd party providers & vendors, ensuring a fruitful relationship with continuous improvement mindset

Requirements & Qualifications:

  1. Bachelor's degree in business, marketing, or related field.
  2. 5+ years of experience in customer experience strategy or related roles.

Required Skills

  • Native Arabic speaker
  • Fluency in English Language, B1 profile
  • Ability to use computers
  • Ability to use internet applications
  • Strong understanding of customer experience best practices and principles.
  • Experience in developing and executing customer experience programs or initiatives.
  • Experience with customer experience metrics and tools.
  • Excellent organizational skills, integrity, and great follow-through on tasks.
  • Superior project management skills
  • Strong stakeholder management skills and ability to perform under pressure
  • Strong experience using call center omni-channel solutions such as Zendesk/Freshdesk
  • Strong process and procedure mindset for consistency and stability


Additional Details


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  • Advert ID: 149788
  • Displayed: 10
  • Added: 2023-11-04 15:39:30

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